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Call Center Solution

Do you have your own medical call center or want to start your own call center? Use this robust call center software platform to manage your patient phone calls.

Nurse Triage on Call

We provide 24/7 access to an experienced registered nurse to assist patients and ensure appropriate level of care.

My Triage Checklist

Use this Schmitt-Thompson-powered electronic Checklist and nurse telephone triage software for your daytime patient phone calls.

Our mission is to continue to lead the field of nurse triage. We commit our expertise, compassion and reliability to services that exceed expectations of medical professionals and their patients.

What makes us the leading provider of nurse triage solutions:

Commitment to Excellence

Our mission is to be the best in class in everything nurse triage. We use protocols established by the leading authorities in pediatric and adult phone triage care – Bart Schmitt, MD and David Thompson, MD.  Our URAC accreditation demonstrates our commitment to quality.


Proprietary Telemedicine Technology

Our proprietary call center software platform is designed by doctors, nurses and PhD’s based on their practical experience in telephone medicine, nurse triage and business.

Knowledge and Expertise

TriageLogic provides nurse triage software and services to thousands of physicians nationwide. We have a team of experts including PhD and MDs that study data, publish articles in best practices for improved patient care, nursing, and return on investment.  We publish articles and videos about the practice of nurse triage.

Custom Solutions

We create leading edge telephone medicine technology based on practical experience and a thorough understanding of the field. We offer comprehensive after-hours nurse triage services and innovative web-based telephone triage software systems for use in both institutional and private healthcare practice settings.

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From Triagelogic Blog

February 2016

Heart Health Awareness Month: The Importance of Active Listening Over the Phone

Active listening when assessing patients over the phone – Heart Health Awareness month Introduction By Ravi Raheja, MD Video by Marci Lawing, RN   Introduction: Listening to the patient while picking up on verbal as well as non-verbal cues is

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Triage Calls From November Through January

Why do patients call after-hours? Triage Calls From November Through January It is the beginning of February, one of the coldest months of the year. Winter months are normally associated with a higher number of patients calling with symptoms related

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January 2016

New Protocols Lecture by Triage Logic

TriageLogic’s New Protocols Lecture Last year we started a new course on triage protocols for nurses. In the previous lectures we covered ‘What are Protocols and How to Use Them?’ and ‘Navigating Protocols: Steps 1 and 2’. In the ‘What

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Care News Winter- Spring 2016

Care News Winter-Spring 2016 is Here! Care News is TriageLogic’s semi-annual publication highlighting articles on nurse triage, new trends in healthcare, and recent developments in telemedicine. Download the PDF   How Nurse Triage Helps After Patient Discharge by Charu Raheja,

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Employee Spotlight: Cyndi Heaton, RN and Nurse Manager

Employee Spotlight: Cyndi Heaton, RN and Nurse Manager Cyndi graduated from Texas Women’s University with her Bachelor of Science in Nursing. Throughout her 33-year nursing career, Cyndi has had experience working in Pediatrics, Home Health, IV Therapy, Orthopedics and Telephone

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