Dr. Ravi Raheja on how to standardize the management of patient phone calls in large medical organizations (an Ashford Public Radio interview)
Dr. Ravi Raheja on how to standardize the management of patient phone calls in large medical organizations (an Ashford Public Radio interview)
Whether answering patient calls during the day or during the night, an important concern for caregivers is to ensure that all questions be answered with the same high quality standard of care. TriageLogic’s software solutions are uniquely designed to help provider practices support and respond to patient telephone calls by using evidence-based guidelines, documenting the details of each call and the follow-up recommendations, and by interfacing with the provider’s electronic health records system – among other benefits.
In this segment of Ashford Publishing Radio, aired on April 11th, Dr. Ravi Raheja talks with Christine Larkin about the many ways that TriageLogic software helps standardize the management of telephone calls during and after office hours. In addition, Dr. Raheja discusses the benefits of nurse triage on call programs. With the help of protocols written by Dr. Barton Schmitt and Dr. David Thompson, nurses have the ability to make good decisions when speaking to patients on the phone. The satisfaction of the patients, doctors and nurses is easily measured. Patients can talk to a nurse who can immediately help with their concerns. Doctors know that their patients are being cared for and that information is being documented. Nurses are confident in the information they are giving, because it follows set guidelines and golden standard protocols. To hear more of Dr. Raheja's discussion, please click on the link below to hear the show. Also, please tune in this Wednesday, April 25th, as TriageLogic will be featured on the show to talk about emergency planning and tracking diseases and epidemics in real time.