We have partnered with Drs. Barton Schmitt and David Thompson to make the industry standard triage protocols available in our software.

TriageLogic Call Center Solution uses protocols established by the leading authorities in pediatric and adult triage care – Barton Schmitt, MD and David Thompson, MD. These protocols are presented in the most efficient and easy-to-use format available, which dramatically decreases call-processing time for nurses.

About the protocol authors

Barton D. Schmitt, MD, FAAP is Professor of Pediatrics at the University of Colorado School of Medicine, and Director of the Sleep Disorder Clinic and Encopresis-Enuresis clinic at The Children's Hospital of Denver. He has written more than 100 articles as well as the book Pediatric Telephone Protocols. Dr. Schmitt received the 2004 American Academy of Pediatrics Education Award.

David Thompson, MD is board certified in emergency medicine and internal medicine, and is on the emergency department clinical faculty at Northwestern Memorial Hospital, Chicago. He is the author of Adult Telephone Triage Protocols 2nd Edition.

Complete List of Pediatric Triage Protocols

Complete List of Adult Triage Protocols

Sample pediatric triage protocols

Pediatric Cough
Pediatric Earache
Pediatric Jaundice – Newborn
Pediatric Trauma – Head
Pediatric Vomiting

Sample adult triage protocols

Adult Abdominal Pain – Male
Adult Diabetes – High Blood Sugar
Adult Diarrhea
Adult Pregnancy – Decreased Fetal Movement
Adult Trauma – Foot and Ankle

See here for important aspects for effective clinical content: Telephone Triage Clinical Content: Important Aspects

See related content: Schmitt-Thompson Protocols: Using the Gold Standard in Telephone Triage