Discover the benefits of the TriageLogic
Call Center Solution for hospitals

The TriageLogic Call Center Solution offers hospitals highly secure and comprehensive web-based tools that allow staff to handle patient calls more consistently, accurately and efficiently. The ultimate result is improved patient care AND significant cost savings.

Here are some of the many benefits of this innovative product:

The latest standard-of-care triage protocols
Decreased training time for nursing staff
Remote monitoring of call volume and workflow
Thorough and accurate documentation
Fully integrated administrative and reporting tools
Streamlined and integrated data entry
Reliable customizable web based system
Optional secure fully hosted solution

Software highlights

• The latest standard-of-care triage protocols – Easy-to-access treatment protocols by Barton Schmitt, MD and David Thompson, MD help nurses provide consistent advice in the most efficient way possible.

• Decreased training time for nursing staff – While most call center systems require and average of 2-3 weeks training just to learn the technology, with TriageLogic, nurses start training and using the system live within just three days.  (We provide training and educational materials.)

• Remote monitoring of call volume and workflow – Allows supervisors to assess triage staffing at all times. RNs are able to remotely access calls in queue, prioritizing by chief complaint and skill-sorting for their specialty. Calls may also be made via the Internet, so telephones are not even necessary.

• Thorough and accurate documentation – Medical record templates can be used to document all essential elements of the patient call, including relevant demographic information, medical history, history of the present illness, protocols consulted, and the final recommendation to the patient. The record may be accessed electronically by providers, faxed, emailed or printed.

• Fully integrated administrative and reporting tools – TriageLogic Call Center Solution allows nurses to perform all triage functions including access to symptom-based protocols, custom orders and instructions, physician contact information, patient information, drug dosages and faxing all within only three web pages. The system also allows personnel to access and use different parts of the system simultaneously and at several locations while protecting essential privacy.

• Fully streamlined and integrated data entry – Allows direct input of patient’s phone number, chief complaint and other relevant demographic information. All information is updated in real time and made immediately available to all authorized personnel.

• Reliable, customizable web-based system – No special equipment is needed. TriageLogic Call Center Solution is fully scalable and customizable to fit the size and needs of your facility. Plus, we offer unique features and tools that allow you to place custom orders, integrate scheduling, page, fax and email information to patients, and customize templates and reports. TriageLogic can also design custom modules and functionalities to meet your facilities’ specific needs.

• Optional secure, hosted, HIPAA compliant solution –  We are one of the first and most experienced companies to offer a fully hosted solution with 24/7 IT support. We understand the critical role a call center plays in patient care. So we provide you with the best products and outstanding service with full attention to details. We provide both a primary server and a mirror image backup server as part of our hosted package to ensure uninterrupted functioning. All access is password-protected, and data is encrypted and stored in secure, state-of-the-art data centers, geographically separated for disaster recovery.

Download our brochure here >>>